Am I actually getting this service through iPass?
No, iPass does
not provide service directly to the enduser/customer. We have partnered
with iPass to bring this service to you, all authentication and
accounting is performed by i2Roam. If you want to sign up
for Internet roaming, have specific questions, or require technical
support, please contact us.
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What
is the iPass global network?
The iPass global
network provides easy dial-up access to the Internet from more than
20,000 points of presence (POPs) in 150 countries around the world.
iPass enables this service by using the networks of top-tier network
access providers throughout the world, and through a unique third-party
Internet clearinghouse and settlement system. With one service,
individual and corporate users can access email, the web and corporate
data from anywhere in the world with a local telephone call, gaining
significant cost savings over solutions requiring internal modem
banks and long-distance or toll-free connection charges.
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Where
can I find local access points?
Our Global
Access Points web page provides more information about where
you can use the global Internet roaming service. These locations
continue to expand as iPass forms new partnerships with network
providers throughout the world. Many of these locations have multiple
access points.
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What
do I need to use the roaming service?
All you need
is the iPass client software, which has
a point-and-click interface and a listing of all iPass access numbers.
It includes all the scripts and properties associated with these
numbers so you do not have to re-configure your dialer.
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How
do I find the correct number when I'm ready to dial in?
We provide client
software for you to install on your laptop. You can get this from
our Software Download web page. The iPass
client software provides a simple point-and-click interface that
allows you to select the country and city where you are. You will
then get a list of the available local access points. Just click
on the number of your choice and you will be connected in seconds.
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How
much does it cost to roam and how will I get billed?
Pricing details
are available on our Cost of Roaming page.
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Can
I purchase the roaming service directly from iPass?
No, iPass does
not sell its services directly to individuals. iPass partners with
the leading ISPs throughout the world to brings its roaming service
to individuals and businesses. These ISPs provide customers specialized
care and technical support.
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How
does iPass ensure good service availability and reliability?
In every location
where it provides access, iPass works with the leading carriers
and service providers to ensure a high-quality and high-performance
service. In many locations, access is available from multiple top-tier
providers, giving customers redundancy during heavy traffic hours
and in the event that a single provider suffers a network failure
or temporary service outage. Lastly, iPass constantly tests and
monitors performance of its overall network, allowing early detection
and remedy of potential service problems.
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What
client platforms are supported?
There are easy-to-use
clients that support Windows 95, Windows 98, Windows NT, Windows
2000, and Mac OS platforms. Other platforms will be available in
the future. There is currently no support for Windows CE, Palm Pilot
or Psion handheld devices, but more information for these platforms
is available in our Unsupported Workarounds
overview.
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How
do I get technical support when I'm traveling?
See our Technical
Support page for who to contact about support questions and
for troubleshooting tips that solve the problems experienced by
most roaming users.
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Do
I need special power plugs or phone jacks when I travel?
The answer to
this depends upon where you go, but in many countries you will require
different power cords, plugs and phone jacks. If you are interested
in more information about connection hardware, or other helpful
resources for business travelers, here are a few sites that provide
information and advice about connecting when traveling around the
world.
