The iPass
Dial Wizard for Macintosh is the iPass client dialer for the Macintosh
Operating system.
System Requirements
Installation
Usage Instructions
Phone Book Updating
Support and
Troubleshooting
Known Problems
System Requirements
- Mac OS 7.5.3
or later (we recommend Mac OS 8.5 or later)
- 1.5 MB RAM
- Open Transport
(OT) version 1.x or later
- Open Transport/PPP
(OT/PPP) version 1.0.2 or later
If you are using
another TCP/IP stack or PPP implementation, you can not use the
iPass Dial Wizard. Both OT and OT/PPP can be obtained from http://asu.info.apple.com/.
To find the version of your system software, open the Apple
menu and select About this Computer.
To verify you
are running OT and OT/PPP, look in the Control Panels folder (located
in your systems folder).
- If you find
TCP/IP, you are running OT.
- If you find
MacTCP, you are running the older MacTCP and need to upgrade to
OT.
- If you find
PPP (in Mac OS 8.5 and later, this is called Remote Access), you
have OT/PPP installed. If they are not, you need to install OT/PPP.
To know the
version of OT and OT/PPP you are running, open the PPP control panel
and select Get Info from the File menu.
Installing
the iPass Dial Wizard for Macintosh
- Download
the software from your company intranet or service provider web
site. The file appears on your desktop as a binhex file.
- Use Stuffit
Expander to extract the file. Note: Your browser might do this
automatically.
- Verify the
POP Database and the Country Database files, along
with Scripts folder, are in the iPass Dial Wizard folder.
If not, delete the iPass Dial Wizard folder and extract them again.
If the files are still incomplete, contact technical support for
assistance.
Installing
for Mac OS (versions before 8.5):
- In the Control
Panel folder, open the TCP/IP control panel.
- Select PPP
in the Connect via pull-down menu.
- Verify you
have provided Domain Name Service (DNS) entry The DNS entry is
shown as Name server addr.: . The Mac configuration requires
a DNS IP address to be specifically configured to get proper name/address
translation. If you do not have one, ask our technical support
group for one. Ensure that the DNS entry you are given is accessible
from outside any firewalls that might be in place. The iPass Dial
Wizard does not negotiate DNS settings. It is assumed that your
modem is properly configured through the Modem control
panel and you were able to make a successful connection to the
Internet prior to the Dial Wizard Installation. Now that you have
the Dial Wizard installed, make a connection to a local iPass
number to ensure you are set up successfully. We recommend that
you get set up before traveling. It is much easier, and less expensive,
to get technical support while you are still at home.
- Close the
TCP/IP window.
Installing
for Mac OS (version 8.5 or later):
- Open the
Remote Access control panel.
- Click Options.
- Click the
Protocol tab.
- From the
Use Protocol pull-down menu, select PPP. Note: Do not leave
the pull-down menu on the Automatic default.
- Make sure
Connect to a command-line post: is unchecked. Note: The
remaining check boxes can be configured for your use.
It is assumed
that your modem is properly configured through the Modem
control panel and you were able to make a successful connection
to the Internet prior to the iPass Dial Wizard Installation. Now
that you have the iPass Dial Wizard installed, make a connection
to a local iPass number to ensure you are set up successfully.
Using the
iPass Dial Wizard
- Double-click
the iPass desktop icon. The New Access Point window appears.
Note: After your first use, the program starts with the iPass
Dial Wizard window.
- Select the
country and region where you are located
- Select the
phone number you wish to dial.
- Click OK.
The Phone Number Modification window appears.
- Make any
changes to the Phone Number Modification window and click
OK. The Edit Configuration window appears.
- Verify all
information is correct and enter your password. Example:
jon@abc.com, when the user name is jon and the domain name is
abc.com. The domain name is typically the name of your ISP or
company and is usually the part of your email address after (but
not including) the @ sign.
- Click OK.
The Edit Configuration window closes and the connection
is on the iPass Dial Wizard window.
- Click
Dial.
To delete a
dial connection, highlight the connection on the iPass Dial Wizard
window and click Delete.
Upgrading
the iPass Dial Wizard Phone Book
Newer versions
of the iPass Dial Wizard phone book are available every 30 days.
To update your phone book, reinstall the newer version of the iPass
Dial Wizard. We recommend you uninstall the old files and icons
before performing the new installation.
Uninstalling
the iPass Dial Wizard for Macintosh
- Move the
iPass Dial Wizard folder to the trash.
- Reinstall
the latest version of the Dial Wizard from your corporate site
or ISP.
Support and
Troubleshooting
Below are some
common troubleshooting suggestions when using the iPass Dial Wizard
for Macintosh. If our troubleshooting tips do not help resolve your
issue, please contact our technical support group.
What if I
follow the dial-in procedure but can't get connected?
If you have
problems connecting, please check the following:
- The phone
line has a dial tone before connecting it to your modem.
- The phone
line is connected well to your modem. It helps to turn the modem
sound up so you can hear that there is a dial tone and the modem
is working.
- Your Modem
control panel has the correct modem selected.
- PPP is selected
from the TCP/IP control panel.
- You have
the proper DNS entry (for Mac OS versions before 8.5)
- You know
how to dial from the country you are in; dialing in foreign countries
varies from location to location.
- Your user
name and password are entered correctly. For example, enter jon@abc.com,
when the user name is jon and domain name is abc.com. The domain
name is typically the name of your ISP or company and is usually
the part of your email address after the @ sign. Typically it
takes 30 seconds for modem negotiation and 10-30 seconds for your
password verification and authentication.
- You have
enough memory. You need to have at least 1.5 MB of free RAM in
order to run the iPass Dial Wizard and establish a PPP connection.
How do I
connect to an iPass access point?
When connecting
with iPass you must use the iPass client software. The options are
iPass MCM for Windows 95/98/NT, iPass Dial Wizard for Windows 95/98,
or the iPass Dial Wizard for Macintosh Mac OS 7.5.3 or later. Not
only does the iPass client software have the phone numbers for you
to select, but also includes other key properties, such as the connection
scripts associated with those phone numbers. If you are not using
one of these products, you will typically have problems connecting.
You can get the iPass client software from our Software
Download page.
How can I
be certain I have enough memory allocated to run the iPass Dial
Wizard?
Make sure the
iPass Dial Wizard has enough memory allocated to it. To check:
- Select the
iPass Dial Wizard icon in the Finder.
- Select Get
Info from the File menu.
For Mac OS
(versions before 8.5):
- Check the
lower right corner for a section titled Memory Requirements.
- Increase
the number in the Preferred Size box.
- Close the
window.
- Try the iPass
Dial Wizard again.
For Mac OS
(version 8.5 or later):
- Select Memory
from the Show: pull-down menu.
- Increase
the number in the Preferred Size box.
- Close the
window.
- Try the iPass
Dial Wizard again.
What if I
get a busy signal or can't connect even after I've had a successful
connection?
In this case,
you should first try another number. iPass often works with many
service providers in major business centers so if one access point
is congested or a service provider suffers a temporary outage, there
are alternate numbers to dial into.
Known Problems
There is a bug
in versions of Open Transport prior to 2.0.1. This bug causes instability
when exceptions in the dialing process or login process occur. To
accommodate this instability, the iPass Dial Wizard for Macintosh
quits after any exceptional event. It also quits after making a
successful connection and disconnection. If you are running Mac
OS 8.5 or later (or Open Transport 2.0.1 or later), this behavior
is not necessary, since the bug has been fixed.
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