Mail Service Issues

When logged onto the iPass network with i2Roam and attempting to send mail, you may encounter an error message that says "Relaying Denied". This means that the SMTP outgoing mail server that you have selected thinks you are trying to relay a message or many messages over the server as an intruder and is denying you the request to send mail. This is because when you log on in China or New York and you are from "Anytown", the mail server does not know that you have a legitimate account.

We have installed a mail server to handle mail when you are traveling, to get the outgoing mail server, refer to the document that is mailed to you when you signup or send an email to support@i2roam.com to get the instructions. Your incoming mail server can be set to any mail server you like, typically this is the incoming mail server that you currently use to get your email at home or at work. If you chose to use the i2Roam mailbox which you are provided with, set your incoming mail server to mail.i2roam.com. Your outgoing mail server must be set at either your corporate mail server or the outgoing mail server using your iPass username and password. Refer to item number 4 of your activation notification for complete instructions on how to setup your SMTP mail server.

If you encounter the i2Roam mail server to be not responding or if you encounter relaying denied, use the Webmail program at http://www.i2roam.com/webmail and you will be able to send and receive your email.

Backup iPass Authentication Server(s) and SMTP Mail Server(s)

There is always the possibility of having a power outage, so we provide alternate email and authentication servers.  If you there is a power outage, our primary provider goes down, or for any other reason the primary network fails, your iPass login will still work as we automatically forward authentication to our secondary network.  However, SMTP (your outgoing mail server) may fail as a result of an outage.  Follow the procedure below:

If you have trouble sending mail we have alternate email servers in 3 locations in two states running over different providers.  If mailserv.i2roam.com does not work, temporarily switch to mailserv3.i2roam.com.  Just add the 3 at the end of mailserv and you should not have to change any other setting.

Mail Setup Procedure

Setup Instructions for Microsoft Outlook XP ( Click Here )

Setup Instructions for Eudora 7 ( Click Here )

For Microsoft Outlook Express, follow these instructions:

1. In Outlook Express create a new profile for i2Roam, by going to Tools, Accounts, Mail tab then Add. When you are traveling
2. Incoming mail server = Your current incoming mail server or mail.i2roam.com.
3. Outgoing mail server = mailserv.i2roam.com then select My Server Requires Authentication ( in Outlook and Outlook Express), then hit settings and place a dot on "Logon using" then go to #4.


4. Account User Name = Your Username at i2Roam NOT your present ISP, unless they are identical, for Eudora users you may want to make sure that your username is the same as your present username, sending mail will not work if you do not use the i2Roam username as the "Account name" as the i2Roam mail server checks to see if you have an account on the i2Roam system, then put your i2Roam iPass password in the password field. Your email and reply to addresses should be set to your present ISP or Corporate email if you are not using i2Roam POP3 email service.
5. Use Outlook Express 5.0 or higher, i2Roam servers are only tested with Outlook Express 5.0 or higher, other mail clients may work but they will not be supported by i2Roam. Eudora will work sending mail over i2Roam anti relay filters, use the "Forget Password" feature after changing to the i2Roam SMTP mail server.

Connection Issues

Subscribers are encouraged to test the POP they are going to use when they travel before they leave. So if you are in New York and are traveling to Amsterdam, you should test the Amsterdam POP out before you leave. If after you get to your destination and the POP you dialup is not answering, please check for another number and attempt to connect. If you connect to one POP and not the other, then their is nothing wrong with your configuration, notify support@i2roam.com of the POP by giving the Country , City and telephone number in a simple email message once you connect to an alternative POP. i2Roam will then contact the provider to see if there is a problem locally. i2Roam does not control the POPs however.

Telephone Number

        USA/CANADA 866.811.6209 or if Outside+920.233.5863

        Emergency        Non-Business hours support hotline +US-920.605.0007